FAQ

Customer Care

Phone Number: 310-866-6845
Email: info@davidtishbi.com.
Our Customer Service Department is open Monday through Friday 9:00AM – 4:30PM PST.

If you are having difficulty placing an order or have general questions, please email us at info@davidtishbi.com or call us at 310-866-6845. We will respond to emails and voicemails within 24 hours or less.

General Jewelry Questions

Our products are handcrafted in our green California studios in Pacific Palisades.

The ethics of our company is founded in our love and admiration for the world and cultures around us. For that reason, we hold a strong commitment to both environmental and social sustainability. You can learn more about our sustainable practices like recycled metals and conflict free stones HERE.

We use 100% recycled sterling silver, 14 karat, 18 karat, and 22 karat gold and platinum. The metal is specified in each product’s description.

We value the unique natural qualities of all the material we use. Natural stones have varied textures, inclusions, or coloring that can differ from stone to stone.

Absolutely! Please contact us to learn more about how we design and create a custom, handcrafted ring for your loved one.

Yes you can. Please review our repairs policy to learn more. Make-a-mate repairs cost half the current retail price of a full pair of earrings, plus shipping. Our ability to make a mate is dependent on availability of materials. In order to ensure the earring’s match, we request that you contact us first to send in your remaining earring so that our jewelers can use that as a guide. We do not guarantee that materials will be available, but we will try our best to make a match for you. To request a mate made, contact us via email or phone.

Please follow our repairs policy. To fix or to replace a lost spinner ring, contact us via email or phone.

Ring Sizing

We are able to resize rings, however, some rings are not able to be adjusted based on their design. To request a ring resize contact us via email or phone.

  • Know your size
    If you already have a ring that fits, you can order that same size. All of our rings run true to US standard size (within +/- a quarter size). It is your responsibility to make sure you’ve measured your finger size properly.

  • Temperature is important
    Don’t measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands, causing an inaccurate reading. Only measure when fingers are at room temperature.

  • A wider band needs a bigger size
    Rings with a particularly thick band (the knuckle to knuckle height) will feel tighter than a thin band. In these cases, we recommend buying a full size larger than your normal ring size.

  • Big knuckles can affect your size
    Your ring should fit snugly over the knuckle. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

  • Gifts can be tricky
    If you are buying a gift, the best way – but not always the easiest way – to determine the size is to borrow a ring from the recipient (from the correct finger) and try it on your own hand. Mark the spot on your finger where it fits and then measure that size.

  • Quarter & half sizes
    Certain rings are available in half or quarter sizes. 

  • If you’re unsure, ask for help
    This information is only a guide. When in doubt, get a professional measurement from a local jeweler. David Tishbi Jewelry is not responsible if you order the wrong size. For additional help, please contact us via email or phone.
Repairs

We guarantee the quality of our work. For any repairs, please contact our customer service department at 310-866-6845, or by email at info@davidtishbi.com. Pieces repaired by any other jeweler will not be covered under our implied warranty.

Since our production techniques are different than many traditional jewelers, we recommend you work with us to resize your ring. To have your ring resized, please contact our customer service department. Rings resized by any other jeweler will not be covered under our implied warranty.

Did you lose an earring? If so, we can help. Since our pieces are handmade, we will do our best to make another match for your remaining earring. Please contact us via email or phone.

We can repair the spinner component on your ring or make a new spinner to replace it in case it is lost. Please contact us via phone or email so we can help you.

Shipping

All of our pieces are made by hand, and most pieces are made-to order. We are usually able to make and ship pieces within one to ten business days. More complex specialty orders may take 2-4 weeks to complete, depending on the design. If your order is time sensitive, contact us via phone or email to ensure it is made and shipped on time.

US SHIPPING

  • USPS Priority Shipping: FREE (for US orders over $100)
  • Overnight US shipping: $30
    *Pricing is dependent on location and value, all shipments are fully insured.

INTERNATIONAL SHIPPING
We are now offering US Postal Service Flat Rate Shipping  for $75 as an option to our International customers. Pricing is for shipping only, and does not include duties or taxes that may apply. Please note that insurance is not available on this option. We recommend using our FedEx Shipping options for all items over $100 in value. If your country is not listed in checkout, please contact customer service at 310-866-6845.

Every piece is shipped in its own David Tishbi branded jewelry box. All of our necklaces, earrings, and bracelets come in sustainable pouches. If you would like gift wrapping, please make a note in the comment section at check-out, or let our customer service team know at info@davidtishbi.com.

Returns & Exchanges

We accept returns of all new, unused jewelry within 14 days of purchase. Items must be returned with original packaging and in perfect condition. Items returned without original pouches, or jewelry boxes will be charged a restocking fee. Items purchased through promotions are subject to promotion rules and regulations, and are usually non-refundable. We are only able to accept returns for pieces purchased through our website. Customized or custom made items are not returnable.

To process a return, please contact our customer service department at 310-866-6845 or by email at info@davidtishbi.com.

Items may be exchanged within 14 days of receipt. To exchange an item, please contact our customer service department at 310-866-6845 or by email at info@davidtishbi.com. Exchanges are subject to additional shipping fees.

Wholesale & Corporate Gifts

We hope that you will consider us for all your corporate gift needs, as well as your employee rewards. We can create customized items that incorporate corporate logos, slogans, or symbols. We are happy to help you design pieces in small or large quantities. Prices vary by quantity and degree of customization.

We service wholesale clients throughout the world. To become a David Tishbi Jewelry wholesale customer, you must have a retail store or your own independent website.

 

To learn more, please contact us at 310-866-6845, or by email info@davidtishbi.com

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